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Summary of our market study
The market for automatic checkouts in supermarkets is estimated at between 160 and 170 million euros.
Over 60% of food superstores are equipped with at least one self-service system of this type. These checkouts are becoming increasingly common in large non-food retail chains.
The number of automatic checkouts in the food retail sector is between 25,000 and 30,000.
Around 15-20% of consumers have used these checkouts. The average basket at these checkouts contains around 10 products, compared with 17 at traditional checkouts. Over three-quarters of consumers are satisfied with their experiences at self-checkouts.
The automatic checkout market in France is largely dominated by international players NCR Corporation, Toshiba and Diebold Nixdorf.
The leaders in automatic checkouts
- NCR Corporation: undisputed leader in the automatic checkout market
- Toshiba Corporation.
- Diebold Nixdorf: Diebold Nixdorf is a powerhouse in the point-of-sale sector.
- ITAB Scanflow: offers innovative automatic checkout solutions
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Summary and extracts
1 Market overview
1.1 Definition and scope of study
The market for vending machines is a subset of the pOS market (POS). In contrast to traditional cash registers, "automatic" cash registers are self-service checkouts where the customer scans and pays for the products himself using a barcode reader. Although the term "automatic cash register" is also sometimes used for "cash register" systems, the term "automatic cash register" is also sometimes used for "cash register" systems self-scanning In addition to the "self-serve checkout system", where the customer scans his or her own products as they move through the store, our study focuses on self-service checkout systems, or "self-service checkout systems", where the customer scans his or her own products as they move through the store self-checking system "(SCO).
In France and around the world, automatic cash registers are commonplace in the large distribution areas The main focus is on the food industry. They are favoured by customers with small baskets because one of the major objectives is to shorten queues . For large retailers, this improves the shopping experience for consumers while optimizing their human resources and available space. However, a concern often relayed in the media is that of the threat to the jobs of cashier hosts and hostesses However, not all of them are likely to be redeployed to other, more multi-purpose positions.
The market for suppliers the automatic cash register is dominated by a few large global players The three main ones are NCR Corporation, Toshiba and Diebold Nixdorf (formerly Wincor Nixdorf). These companies compete with each other through major investments in technological innovation, offering increasingly efficient and sophisticated cash registers. The market is in sharp rise In 2019, 50% more cash registers were deployed worldwide than in the previous year. The Covid-19 crisis could well accentuate this trend. These global players also dominate in France and supply most of the major retailers, but a few local players manage to co-exist, particularly for smaller retailers, by offering cheaper checkouts.
In France, the first self-service checkouts appeared in 2005 with Casino, followed progressively by all the major retail chains. Thus, in 2019, more than 57% of food superstores would thus be equipped with at least one automatic cash register. Food retailers are not the only ones to offer these checkouts: at Ikea, for example, more than 2 out of 3 checkouts are done without a cashier. But it's not just automatic cash registers that are gaining ground; the use of smartphones may well eliminate checkouts altogether in the future.
1.2 The world market for automatic cash registers: state of play and main characteristics
From the information given by PR Newswire The market for automatic cash registers is expected to grow at a CAGR of *% until **** to reach about US$* billion. This strong growth can be explained by the increasing deployment of these cash registers in increasingly varied fields: from retail to other activities such ...
1.3 The market for automatic cash registers in France
The market for automatic cash registers is a subset of the market for point-of-sale terminals (***).
In ****, according to lsa-conso we were counting
***,*** POS systems installed in France across all sectors **,*** automatic cases in food distribution
Given the strong growth in the automatic cash register sector since then, the market is ...
1.4 Foreign trade in cash registers
The graph below highlights the fact that the majority of cash registers are imported, as highlighted by the coverage rate of **.*% in ****. This rate has nevertheless improved compared to ****. This underlines an increase in French production
There was also an increase in the production of cash registers: **% for exported production and ...
2 Demand Analysis
2.1 Users of automatic cash registers: profile and frequency of use
Share of consumers using automatic cash registers
In a survey carried out over one month in **** covering more than *,*** stores of more than *,*** m* (***), Nielsen points out that **% of consumers have used automatic cash registers at least once, while **% have used both types. Nielsen also uses the term "cashless checkouts", which ...
2.2 Consumers' expectations when paying
Checkout is a key point in the customer journey. It is often seen as a "customer irritant" and can therefore affect the quality of the customer experience and give a bad image to the brand in case of mismanagement. It can even be a disincentive to buy and can harm customer ...
2.3 In which stores do the French use and approve of automatic cash registers?
Have you ever used a self-service cash register? France, ****, in % of respondents by type of store Source: ****
Thus, food distribution brands (***). Brands specialising in cultural, leisure or technological products such as Fnac, Darty, Boulanger or ready-to-wear (Zara, H
In what types of stores is waiting a barrier to buying? In which ...
2.4 The increase in the equipment rate of retail chains, particularly food retailers
Two types of players can be distinguished in this B*B market: suppliers of automatic cash registers, who offer their products to retail chains. Thus, the outlets for these suppliers of automatic cash registers are
large and medium-sized food retailers: Carrefour, Intermarché, Casino, Système U, Leclerc, ... retailers specialising in DIY ...
2.5 Towards a democratisation of the use of automatic cash registers, the disappearance of cashiers?
The announced disappearance of the "cashiers" ...
According to the Federation of Commerce and Distribution, in ****, the number of cashiers has decreased by * to **% in ** years, which represents ***,*** full-time equivalent jobs [***] Why are the cashiers going to completely disappear even titled Les Echos . The profession of host and cashier, often reduced to ...
3 Market structure
3.1 Segmentation and stakeholder dynamics
The main suppliers of self-checkout systems are global players.
The different professions of the players and their positioning in the value chain of automatic cash registers
They are present on most forms of POS terminals and POS systems (***). These players are often present in other sectors such as banking or hospitality. ...
3.2 The distribution of automatic cash registers
As a general rule, prices are not often communicated by manufacturers, who prefer to deal directly with the major retailers and negotiate prices according to the volumes purchased.
However, the high cost of setting them up makes it possible above all for large groups to install them (***) and the challenge is ...
4 Analysis of the offer
4.1 Automatic cash registers: role, operation, typology
Les terminaux de point de vente (***) :
Le terminal de point de vente (***) correspond à l'ensemble des éléments permettant d'encaisser les clients au mieux. Ils comprennent également souvent différentes fonctions de gestion commerciale.
Les objectifs sont de permettre un encaissement performant, fiable et rapide tout en optimisant la satisfaction client des ...
4.2 Comparison of prices and characteristics of different types of cash registers
The following table, based on an article from lsa-conso of ****, allows you to compare different ways to get to the checkout, and the associated prices
4.3 Supply trends in France: towards a hybridization of different types of boxes
Increasing competition from online players is driving traditional retailers to reinvent their store networks in all aspects, from size and scale to design and layout. The use of technology in stores has never been more important, allowing retailers to offer customers a range of payment options that match their preferences According ...
4.4 Towards more and more sophisticated cashier systems: the total disappearance of cash registers?
RFID, a promising technology?
At Decathlon, the technology boxes RFID The new "checkout" system, deployed in all stores, speeds up the checkout process. Chips have been integrated into product labelling. Thus, at the checkout, there is no longer any need to scan barcodes one by one, the items placed in the ...
5 Regulation
5.1 Regulations
Sunday work regulations
As seen earlier in the study, the introduction of automatic cash registers makes it possible to avoid bans on opening on Sundays after * p.m. and during the night in large and medium-sized retail outlets employing distribution employees . [***] Thus, according to Les Echos The parade consists of using ...
6 Positioning of the players
6.1 Positioning of the 3 main market players
- Toshiba Corporation
- IBM
- Fujitsu
- NCR Corporation
- Diebold Nixdorf France
- Auchan groupe
- Ikea France
List of charts presented in this market study
- Chiffre d'affaires du marché des caisses automatiques
- L'explosion du nombre de caisses en libre-service
- Estimation du nombre de caisses automatiques dans les grandes enseignes alimentaires
- Type de caisse utilisée parmi une sélection de magasins équipés en caisse automatique
- Dans quelle situation les français utilisent-ils les caisses automatiques ?
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Latest news
Auchan faces another "difficult" year in 2023 - 22/02/2024
- -Auchan net loss in 2023: 379 million euros
- - Previous year's profit: 33 million euros
- - Auchan's position in the French retail sector: 5th
- - Revenue in 2023: down 1.7% to 32.9 billion euros
- - Share of hypermarkets in Auchan's store base: 21%
- - Acquisition of Casino stores by Auchan and Intermarché: 70 supermarkets, 26 hypermarkets, including five larger than 9,000 m2, and two drives
Toshiba and Rohm to join forces in power chips - 09/12/2023
- Project to develop and produce next-generation power semiconductors represents an investment of 2.5 billion euros
- The two companies, Toshiba and Rohm, plan to invest 99.1 billion yen (840 million euros) and 289.2 billion yen (1.9 billion euros) respectively in the project.
- Rohm has invested 300 billion yen (1.9 billion euros) in the Toshiba takeover.
- Toshiba and Rohm will occupy sixth and eighth place respectively in the world market for power electronic components and modules in 2022, with market shares of 3.5% and 3% respectively.
- The market is currently dominated by three world leaders: Germany's Infineon Technologies, American Onsemi and Franco-Italian STMicroelectronics.
Auchan: New Beginnings - 06/12/2023
- Gérard Mulliez founded Auchan in 1961.
- Auchan hypermarkets account for 80% of the company's sales.
- Auchan's market share has fallen from over 10% five years ago to 8.4% today.
- Failed attempt by the Mulliez family to take over Carrefour in October 2021.
- Auchan and Intermarché are looking to form a product purchasing alliance, which would give them a combined market share of 30%.
- Auchan and Intermarché have been trying to share nearly 300 hypers and supermarkets that Casino is due to sell.
Ikea builds two logistics centers in France - 29/05/2023
- Construction of two logistics centers in Toulouse (opening in 2023) and Limay (opening in 2026)
- Investment of 1.2 billion euros between 2023 and 2026
- Ikea has 5 logistics centers and 36 stores in France
- Ikea sales in France in 2022: 3.28 billion euros
Toshiba: the splendor and misery of a Japanese giant - 07/04/2023
- Consortium of buyers offers 2,000 billion yen (13.8 billion euros) for Toshiba
- More than 200,000 employees in the Toshiba group
- Acquisition of Westinghouse in 2006, which went bankrupt in 2017
- 2017: Toshiba sells its Kioxia memory-chip division and retains 40% of the capital
- Toshiba capitalization: $15 billion
Toshiba acquired for $15 billion - 31/03/2023
- Japan Industrial Partners (JIP) bid for Toshiba: $15.3 billion
- Toshiba's sensitive businesses: nuclear, defense, semiconductors, quantum cryptography
- Toshiba to be delisted from Tokyo Stock Exchange after takeover deal
- Toshiba revenues to fall by 40% between 2015 and 2021
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the market for automatic cash registers | France
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