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Summary of our market study
In France, the outsourcing market is estimated at 1.3 billion euros
Over 67% of companies have opted for outsourcing, with a notable shift from traditional managed services to cloud services
The trend towards "as-a-service" models is growing, while managed services are in decline.
Digitization and digital transformation are the main forces driving demand for outsourcing.
Cost reduction remains a motivation for outsourcing, and studies estimate cost savings of around 30% over three years, thanks to outsourcing.
The profile of outsourcing customers is expanding beyond large corporations to include small and medium-sized enterprises (SMEs). Analyst firm Canalys has observed a 25% annual increase in SME spending on managed services in France.
The financial sector, as well as the utilities and professional services sectors, have been important areas of growth in the outsourcing market.
Prices for outsourcing services vary, with monthly maintenance costs starting at 20 euros per workstation and 50 euros per server.
Market players
- Capgemini
- Orange Business Services
- Atos
- Sopra Steria: European leader in consulting, digital services and software development
- GFI Informatique
- Resadia
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Summary and extracts
1 Market overview
1.1 Definition and scope of the study
Outsourcing refers to the outsourcing of information systems management. It involves entrusting an external service provider with the management, operation, security and maintenance of your IT assets.
The IT sector covers three branches: software publishing, technology consulting and IT services.
The IT services branch itself comprises three categories: consulting services (outside expertise relating to the improvement of information systems), systemsengineering and integragration (design and development of information systems) andoutsourcing (management of information systems).
Outsourcing covers a wide range of services , the nature and scope of which can vary from one service provider to another.
However, it is possible to identify the main types of outsourcing:
- Application
- Operational
- Network
- System
- Hardware
In addition, outsourcing is often equated with managed services, whereas historically, outsourcing has responded to a reactive, curative logic.a reactive, curative approach (the outsourcer does not anticipate problems, but rather manages those already present). managed services, on the other hand, take a proactive approach (the managed services provider identifies anomalies before they create problems, and supports the customer in developing its IT system).
In this study, we will consider outsourcing as IT outsourcing in the broadest sense, comprising two segments: managed services and as-a-service.
In 2023, in France, the annual value of digital service companies (outsourcing, cloud, IT, etc.) increased by 17.37% compared to 2021. While the outsourcing market has been growing strongly for several years, and can therefore be described as structural, it is changing both nationally and globally. Indeed, managed services are experiencing a negative dynamic, in favor of services-as-a-service, whose growth is likely to be further reinforced as a result of the coronavirus crisis.
In 2008, the emergence of new technologies, in particular remote servers (Cloud), initiated a transformation of the outsourcing market. In addition to the choice of using a service provider to manage information systems (managed services), there is now the option of using a service provider who remotely manages information systems and delivers them to the customer via an Internet connection (as-a-service).
Outsourcing providers can carry out the tasks entrusted to them either on their own premises, if the customer's system is hosted there, or via a link enabling remote intervention, or on the customer's premises.
originally, outsourcing was motivated by a desire to reduce costs. nowadays, the aim is to improve IT systems to optimize performance and focus on core business. Now, 31% of companies in France plan to outsource more of their IT systems by 2025.
1.2 A fast-growing global market
The global outsourcing market can be measured by ACV (***), which refers to the value of outsourcing contracts for the management of information systems. In ****, all IT outsourcing contracts worldwide were worth ***.* billion US dollars, with the market estimated to reach *** billion US dollars in **** and *** billion US dollars in ****.
Indeed, the ...
1.3 A French market in line with global growth
The outsourcing market is in very good health. All software management, cloud, digital consulting engineering and digital services industries will see their sales grow in ****. The market is estimated to have reached record sales of **.* million euros in ****. The sector enjoyedgrowth of *.*% in ****, which should continue in **** with an estimated growth ...
2 Demand analysis
2.1 Demand trends and drivers
The primary factor driving demand for outsourcing is digitalization and digital transformation. IBM shows the effects of digital transformation according to IT decision-makers from a panel of *** companies. Digital transformation is leading to a growing need for high-performance IT systems, modernization of existing systems and enhanced security, and is stimulating the ...
2.2 Customer profile
For a long time, the clientele of outsourcing providers consisted mainly of large companies. Today, however, the benefits of outsourcing are considered to apply to small and medium-sized businesses, and even to very small enterprises. Indeed, outsourcing is well suited to smaller companies, as technological advances now make it possible to ...
2.3 The effect of the Covid-19 crisis
The coronavirus epidemic has accelerated an already existing trend, namely the development of the service-as-a-service model to the detriment of managed services. The restrictive measures and confinement in France have in fact reinforced the decline of managed services in favor of service-as-a-service, whose growth has particularly accelerated.
The epidemic has slowed ...
3 Market structure
3.1 Market organization
The definition of outsourcing has evolved in step with innovation and the emergence of new technologies. Indeed, multiple concepts have emerged, and the vocabulary has become increasingly complex. However, it is possible to identify two forms of outsourcing. Managed services, as the outsourcing of information services management, can be broken down ...
3.2 ESN, the giants of the sector
The traditional ESN model
ESNs (***),are the main players in the outsourcing market, and generally offer IT services that go beyond outsourcing alone.
In ****, ESNs in France reported sales growth of *.*%, compared with ****. The year **** also saw *% growth compared to ****, so the sector seems to be enjoying solid growth since the ...
3.3 The rise of the service model
ESNs are particularly likely to offer an "As a service" model. The "As a service" model offers services in return for subscriptions, rather than buying the product directly. The advantages for the customer are numerous: constant product performance, the possibility of unsubscribing at any time... For the company, this system offers ...
3.4 Generative AI, an opportunity
The graph below highlights the still limited adoption of generative AI in France in ****. Indeed, a significant majority have not yet implemented anything concerning generative AI, while only **% of respondents have already integrated or plan to integrate this technology into their offerings or solutions. This figure shows that, although generative AI ...
4 Offer analysis
4.1 Types of outsourcing services
Global outsourcing
Global outsourcing involves outsourcing management of the entire information system.
Partial outsourcing
Partial outsourcing involves outsourcing the management of part of the information system. There are several categories of partial outsourcing.
Application Management (***): Involves the development, maintenance, operation and upgradability of a company's software assets. It enables a company ...
4.2 Prices
Prices for outsourcing services can vary according to a number of criteria, the main ones being: the scope of intervention (***).
However, it is possible to give a rough idea of prices.
Outsourcing companies offer monthly, hourly or flat-rate prices. Monthly fees start at €** per workstation, and €** per server for simple maintenance. ...
4.3 Innovation: a major challenge for our offering
NSEs rely on innovation to enhance and differentiate their offering. There has been a significant increase in the use of innovation in the marketplace to enhance a company's value. As the NSE market is under construction, it is particularly conducive to innovation.
Young companies and start-ups in the NSE and outsourcing ...
4.4 A trend from outsourcing to CSR
Like many other sectors, ESNs and outsourcing are faced with the issue of technology pollution. While the metaphor of the cloud is often used to refer to the fact that these technologies require no physical support for the user, in practice they do require physical support for the vendor, and greedy ...
5 Regulations
5.1 Regulations
The outsourcing contract The outsourcing contract is an SLA (***) between the outsourcer and the customer, defining the quality of service to be provided by the service provider. The contract includes both basic and specific clauses. The standard clauses include Identity of service provider and customer Conditions of duration, renewal and termination Insurance Terms ...
6 Positioning the players
6.1 Positioning the players
Source: ****
- Sopra Steria
- Orange Business Services
- XEFI
- DRI
- Atos Eviden
- Koesio Groupe
- Computerland (Resadia Groupe)
- Resadia Groupe
List of charts presented in this market study
- Annual value of the digital market
- Growth in the various outsourcing sectors
- Over the next two years, what is your strategy for outsourcing your systems?
- Reasons why companies outsource their systems
- What impact will digital transformation have on your company's IT over the next 24 months?
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Latest news
Atos recovers just before the Olympic Games - 12/07/2024
- - Number of employees: 94,000.
- - Creditor commitment: 1.5 billion euros, plus 575 million euros in short-term liquidity to implement the restructuring agreement.
- - Atos plans to reduce its net debt by 3.1 billion euros to 5.2 billion euros restated at the end of 2023.
- - A capital increase of 233 million euros is planned.
- - Bankers and hedge funds plan to take control of the company by the end of 2024, with no one holding more than 10% of the capital.
- - Negotiations with the French government and industrial partners (Thales and Dassault cited) are continuing for systems useful to Atos' nuclear deterrence and intelligence services, with an offer of up to 700 million euros.
Atos, the Layani gamble - 20/06/2024
- CEO of One Point, largest shareholder in Atos
- - Atos company size: 94,000 employees
Thales ready to invest in defense information systems and eavesdropping for Atos - 03/05/2024
- - Value of recent Imperva acquisition by Thales: €3.6 billion.
- - Thales' position in the world cyber rankings following the Imperva acquisition: Top 5.
- - Estimated annual revenues for MCS (Mission Critical Systems): €200-300 million.
- - Estimated total portfolio of Atos' BDS (Defense and Security) division: 1.5 billion euros.
Lyon-based Xefi boosts its digital growth - 02/02/2024
- - The company is investing 60 million euros in a new site in Rillieux-la-Pape, near Lyon.
- - The company currently has 2,000 employees, but plans to increase this to 700 at the new site within 18 months.
- - The future 17,500 m2 site will comprise four buildings, including offices for the 500 head office employees, a sixth 80-bay data center, a brasserie and a training center.
- - The company has five data centers, two of which are HDS-certified (for healthcare data hosting).
- - The company has sales of 355 million euros, with growth of 16% by 2023 and 100% by 2020.
- - It has around 180 branches, including 160 in France, and serves 100,000 customers.
- - Xefi is expanding in Europe, with branches in Belgium, Switzerland and Spain.
- - The company plans to have 250 branches in France by 2026 and 400 in Europe, expanding into Italy, Germany and the Netherlands.
- - One of the company's development processes is franchising, enabling proximity to customers.
- - In December 2021, Xefi took over Novatim, a company based in Courbevoie, France
AI training, diversification: the cultural revolution continues at Orange Business - 13/11/2023
- Orange Business annual sales: 8 billion euros.
- Number of employees concerned by the new training process: 5,000.
- Annual growth rate of AI projects: 35%.
- Proportion of sales generated by digital services: 44%.
Atos: an explosive case - 30/08/2023
- Atos has entered into exclusive negotiations with EP Equity Investment to sell Tech Foundations, its indebted historical division.
- The Atos group has 110,000 employees.
- The proposed plan involves Atos becoming "Eviden" and remaining listed on the Paris Stock Exchange, while the "Atos" name and outsourcing activities will be sold to Kretinsky and delisted.
- A capital increase of 720 million euros is planned, as well as the acquisition of a 7.5% stake in Eviden by Kretinsky
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the IT outsourcing market | France
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