Turnover: ()

Country: France

Unéo is a mutual insurance company created and run by military personnel, and listed by the French Ministry of the Armed Forces.

With 1,016,870 people protected and 665.2 million euros in contributions (including taxes)

News

Unéo showcases its customer relations successes 28/03/2023

Mutuelle Unéo for the French armed forces

130 years of existence

94% of members have confidence in Unéo

95% of benefits reimbursed within 48 hours

Emmanuelle Godineau, former Director of Customer Experience and current Director of Group Insurance at Unéo

1 million members

Open to competition in 2018

Senior management involved in redesigning customer service

Collaboration with Daniel Ray, professor at EM Grenoble

Cost Orientation Score (COS) to assess companies' customer orientation

577 "pebbles" resolved, 60% with and by the teams themselves

Use of the Zendesk solution to centralize customer relationship management

Implementation of regular customer satisfaction surveys

CSAT (customer satisfaction index) of 8.1/10

NPS (Net Promoter Score) of +42 points, up 5 points since Zendesk deployment in 2020

Studies mentioning this company

The complementary health products market - France

Other companies mentioned:

  • Mutuaide (Groupama)
  • Axa groupe
  • Allianz
  • Malakoff Humanis
  • VYV Groupe
  • Havea Group
  • Mutuelle interprofessionnelle de prévoyance (MIP)
  • Pacifica
  • Mutame & Plus
  • Mutuelle autonome générale éducation (MAGE)
  • MNT - La mutuelle nationale territoriale
  • Mutuelle UNEO
  • Mutuelle de Poitiers assurances
  • Mutuelle Intériale
  • MGC - Mutuelle générale des cheminots
  • MutEst
  • Mutualia Grand Ouest
  • MGAS - Mutuelle générale des affaires sociales
  • Mutuelle Just
  • So'Lyon Mutuelle
  • MBA Mutuelle
  • MGEFI - Mutuelle générale de l'économie, des finances et de l'industrie
  • MGEN - Mutuelle Générale de l'Education Nationale
  • Mutami
  • Mutuelle Entrain
  • Mutuelle familiale de Normandie
  • Mutuelle Intégrance
  • Mutuelle Mare-Gaillard
  • Mutuelle nationale du personnel des établissements Michelin (MNPEM)
  • AG2R La Mondiale
  • Harmonie Mutuelle
  • Apicil