Unconditional satisfaction program

Why offer a money-back guarantee?

Unlike many products, it's not possible to test a study beforehand. To find out what it contains, you have to go through the purchasing process. There is therefore a risk that the product will not meet the user's expectations. This is the case when a customer is looking for a particular figure that is not present in the purchased study.

If you find that the content of our study falls short of your expectations and the price you've paid, we'll give you your money back, without you having to justify your decision.

How does the program work?

To benefit from this program, you must :

• Purchase this product as a professional. You'll need to complete your account with a company name, SIRET number, business address and e-mail address.
• This program is only valid for the purchase of your first Businesscoot study, or if you haven't purchased a study in the last 6 months.

For one week, we offer our customers the opportunity to take advantage of our money-back guarantee.

This program gives customers who are not satisfied with the study they have purchased three different options:

• Receive an automatic refund without having to justify your decision using the form below.
• Receive credit for the free purchase of another study from our catalog, valid for one year
• Benefit from a free update of the analysis without having to pay a supplement (subject to feasibility of the study according to the availability of data in the sector at the time of the request).

Refund form

Example of reimbursed customers

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