Turnover: 542 million EUR (2023)

Country: France

Webhelp is a French company specializing in customer experience and business process outsourcing. It offers a variety of services, but its business is focused on customer experience and contact center services.

Head office in London

In addition to operating customer relationship centers, the group is increasingly taking on a consulting role: within five years, consulting and technology activities should account for 50% of business, compared with 25% today.

News

With Webhelp, U.S.-based Concentrix creates a new global champion in customer relations 31/03/2023

  • French Webhelp Group acquired by US Concentrix
  • New group worth $10 billion and employing 450,000 people
  • Number of Webhelp employees: 130,000
  • Webhelp valuation: $4.8 billion
  • Webhelp sales: 2.6 billion euros

Studies mentioning this company

The CRM Market - France

Other companies mentioned:

  • SAP
  • Concentrix (ex Webhelp)
  • Majorel
  • Hardis Groupe
  • SalesForce
  • Absys Cyborg (Keyrus groupe)
  • Adobe Expérience Cloud
  • Bullhorn CRM
  • Business Web Agence
  • Cloudcc
  • Hubspot
  • Oracle
  • Pipedrive
  • Vtiger CRM
  • Vipp Interstis
  • Teleperformance
  • Aircall
  • Genesys Conferencing (Groupe Intercall)
  • Sellsy
  • Sidely
  • Brevo Sendinblue
  • Genesys
  • Proginov
  • SideTrade
  • ADM Value
  • 1000mercis Group
The call centre market - France

Other companies mentioned:

  • Teleperformance
  • Armatis
  • Comdata
  • Intelcia Goup
  • BlueLink
  • Outsourcia
  • SATEL
  • Sérénis
  • Convers Telemarketing
  • SFR
  • Bouygues Telecom
  • Majorel
  • Concentrix (ex Webhelp)
  • Acticall Sitel Group
  • Immatech Groupe
  • Intelsia
  • Com Revolution (Jobphoning)