Turnover: 1.54 billion EUR (2019)

Country: France

  • Customer relationship management group
  • Sitel Group is a global services group comprising Acticall France and Sitel.
  • Acticall is a French company founded in 1994 by the Mulliez family
  • Sitel is an American company founded in 1985.
  • Both entities are present in 25 countries.
  • In 2015, Acticall announced the takeover of American giant Sitel and is climbing the rankings among global leaders.
  • In 2018 Sitel Group announced the opening of the first dedicated Airbnb contact platform in France. This platform was set up on the Wasquehal site and generated the creation of 150 jobs.
  • The group has 5 subsidiaries: TSC (digital CX), Learning Tribes (Talent training and development), Novagile (technologies and innovation), Extens Consulting/Sitel Insights (Consulting and Analytics).

Financial Data

DUNS: 451208292

Legal Name: ACTICALL FRANCE

Address: 50 BD HAUSSMANN 50 AU 52, 75009 PARIS 9

Number of employees: Entre 2 000 et 4 999 salariés (2018)

Capital: 5 366 000 EUR


Financial Data:

Year Turnover (€) Net Profit (€) Fiscal Year End Fiscal Year Duration
2017 200 148 196 EUR 5 659 061 EUR 31/12/2017 12
2016 189 283 327 EUR 4 699 833 EUR 31/12/2016 12
2015 179 978 441 EUR 6 966 052 EUR 31/12/2015 12

Company Managers:

Position First Name Last Name Age Linkedin
Président Laurent UBERTI 53
Directeur général Kim Malavieille 56

Studies mentioning this company

The call centre market - France

Other companies mentioned:

  • Teleperformance
  • Armatis
  • Comdata
  • Intelcia Goup
  • BlueLink
  • Outsourcia
  • SATEL
  • Sérénis
  • Convers Telemarketing
  • SFR
  • Bouygues Telecom
  • Majorel
  • Concentrix (ex Webhelp)
  • Acticall Sitel Group
  • Immatech Groupe
  • Intelsia
  • Com Revolution (Jobphoning)